Terms and Conditions for the smart Wallbox Offer and 2 Year Polar Plus Membership Offer.

smart UK retail Customers purchasing a new smart EQ fortwo or smart EQ forfour vehicle (MY800 models only) ordered between 1st April 2020 to 30th June 2020 and registered by 30th September 2020 have the option (subject to the following terms and conditions) to accept one of two possible charging offers; either (1) Free of charge installation of a BP Chargemaster Homecharging Unit, or (2) BP Chargemaster 2 year Polar Plus Membership.

Terms and Conditions applicable to the smart Wallbox Offer (“Wallbox Included Offer”)

1. The Wallbox Included Offer, means that your Chargemaster Homecharge installation will be free of charge. This offer is limited to smart UK retail customers purchasing a new smart EQ fortwo or smart EQ forfour vehicle (MY800 models only) ordered by 30th June 2020 and registered by 30th September 2020, who meet all the eligibility criteria for the Office of Low Emission Vehicles (OLEV) Electric Vehicle Homecharge Scheme (EVHS).

2. Chargemaster Limited (registered company number 06720009 referred to herein as “BP Chargemaster”) is smart’s appointed supplier and installer for Homecharge Units and Installations are accredited by OLEV to access the EVHS funding. The £350 grant subsidises the cost of installing a residential electric vehicle Homecharge Unit (the “Wallbox”) for the owners/primary users of electric vehicles. The grant allows BP Chargemaster to deduct £350 from the overall cost and invoice smart at the subsidised rate.

3. The Government reserves the right to terminate the grant at any time, but will aim to provide 4 weeks' notice. Where an installer can prove that there is a pre-existing arrangement with the customer that was agreed prior to the 12th March 2020, the installation shall still be eligible for a grant rebate of £500. This provision shall apply until 31st May 2020.

4. You confirm that you are the designated main user / owner of a new smart EQ fortwo or smart EQ forfour (or have ordered the vehicle by 30th June 2020 and registered by 30th September 2020) as defined by OLEV as an eligible electric vehicle for an Electric Vehicle Homecharge Scheme grant (“EVHS Grant”) subsidised installation.

5. You must request the Wallbox from BP Chargemaster within 4 months of the delivery of a new smart EQ fortwo or smart EQ forfour.

6. You must be resident in mainland England, Scotland or Wales. You confirm that the installation address specified on the application form is a residential address and that you either own the property or have the consent from the landlord for the Wallbox to be installed. You also confirm that there is garage or other suitable private off street parking within your premises, compliant with the conditions set by OLEV, allowing you to charge your vehicle safely without creating a trip or other health and safety risk to yourself or any other party, with modern household electrics. Full eligibility criteria for the EVHS Grant administered by OLEV can be found here. Some of the criteria for qualification includes (without limitation) the following:

  • You must be able to provide evidence of keepership, lease and be named as the primary user of the new smart EQ fortwo or smart EQ forfour.
  • The installation date for the Wallbox must not be more than 4 months before the date of delivery or start date of use of the new smart EQ fortwo or smart EQ forfour.
  • You must be the person purchasing or financing (as applicable) the new smart EQ fortwo or smart EQ forfour.
  • You must ensure that your utility supplier/provider is able to support installation and running of the Wallbox, prior to its installation.
  • The address on your new smart EQ fortwo or smart EQ forfour order form must match the installation address provided to BP Chargemaster.

7. The Wallbox Included Offer applies only to the installation of a 7kw single phase communicating Wallbox, with standard domestic installation costs, based on the assumption that customers qualify for the full OLEV subsidy of £350 (including VAT). Standard installation costs include a cable run under 15 meters to be fixed flush to the wall (cable not trenched or hidden behind walls, through joists, under tiles/carpets/floorboards, aerial or subterranean runs), with the installation carried out by one man within 6 hours. The Wallbox Included Offer is made available on the assumption that the correct electrical connections and protections are available on the property, and that no civil works or electrical remedial works are required. Installation is carried out in accordance with BS7671 17th edition wiring regulations, IET Code of Practice for Electric Vehicle Charging Equipment Installation 2nd Edition.

8. If you are not eligible for standard installation, you may be liable for installation charges. Installation charges will be made for installations outside of the mainland UK. Further examples of additional charges include, but are not limited to:

• Additional cable over 15 metres at £5.00 per metre;

• RCBO Breaker - £50.00;

• 2-Way Consumer Unit - £50.00;

• Mains Protective Bonding (incoming household services) - £ 10.00 (includes cost of 1st 3 metres - then £ 3.00 per metre thereafter)

(Prices correct at the time of publishing and are subject to change).

9. In order to proceed with a BP Chargemaster installation, you will be required to complete their standard homecharge application process including giving acceptance to their standard terms and conditions (here), their Privacy Notice (here) and to provide them with your marketing preferences. You also declare that you will not claim the VAT back on the installation of the Wallbox from HMRC.

10. DATA PROTECTION: In order to access the Wallbox Included Offer smart may need to share your details with BP Chargemaster. smart’s privacy policy can be found here. To apply for a government EVHS grant on your behalf, BP Chargemaster must pass your details on to OLEV. Full details of BP Chargemaster’s privacy policy can be found here. You may be contacted in the future by OLEV or its agents to conduct checks.

11. The usage of the equipment supplied is restricted to charging electric cars and BP Chargemaster may at its discretion, disable or remove the Wallbox in the event of any abuse or misuse of the equipment

12. You agree to indemnify smart, BP Chargemaster and the Installer against any claim (including consequential losses) arising from the installation, use or misuse of the Wallbox

13. Subject to conditions, Your Wallbox is covered by a 36 month repair or replacement warranty (at BP Chargemaster’s discretion) with respect to faulty parts and/or installation arising from any act or omission of BP Chargemaster. This warranty period commences on the date of the original installation of the Wallbox. This warranty is subject to the conditions specified in section 8 of BP Chargemaster’s terms and conditions which can be found here.

14. In the event that you breach these Terms and Conditions, BP Chargemaster may at its discretion remove the Wallbox or disable it.

15. Only one free Wallbox per household is permitted for this Wallbox Included Offer.

16. If you are entitled to and exercise your right to cancel or withdraw from the order to purchase or finance (as applicable) your new smart EQ fortwo or smart EQ forfour vehicle, you will no longer be entitled to receive the free Wallbox. If your Wallbox has already been installed, we will be entitled at our discretion to either remove it from your premises or disable it.

17. It is your responsibility to ensure all required third party permissions are sought in relation to the installation of the Wallbox at your address. BP Chargemaster may request proof of such consents prior to the installation of the Wallbox.

18. smart will not be liable for any costs resulting from the use of the Wallbox, including but not limited to the maintenance and repair of the Wallbox and associated running costs.

19. By submitting the BP Homecharge application form and/or accepting a BP Homecharge installation, you confirm that you have read, agree with and comply with all the conditions placed on the EVHS as published from time to time by OLEV as well as these Terms and Conditions, without exception.

20. Upon payment for the Installation of the Wallbox smart shall be deemed to have fully discharged all of its obligations arising pursuant to these Terms and Conditions and customers are referred to BP Chargemaster for all matters relating to the Wallbox arising thereafter.

21. This Offer is provided by smart, a division of Mercedes-Benz Cars UK Limited.

22. The terms of the Offer may be amended and/or withdrawn by smart, at any time, without prior notice.

23. There is no cash or credit alternative to the Offer and it is non-transferable and non-negotiable.

24. These Terms and Conditions are governed by the laws of England and Wales and as determined by the courts of England and Wales.

Terms and Conditions applicable to the 2 Year Polar Plus Membership Offer

  1. “Polar Plus” is a membership subscription service giving you access to the Polar Network of electric vehicle charging points provided by Chargemaster Limited (registered company number 06720009 referred to herein as “BP Chargemaster”)as described on their website https://bpchargemaster.com/polar/. smart UK retail customers purchasing a new smart EQ fortwo or smart EQ forfour vehicle (MY800 models only) ordered by 30th June 2020 and registered by 30th September 2020, are eligible to receive a 2 year Polar Plus membership free of charge, paid for by smart.
  2. The provision of the Polar Plus membership is governed by BP Chargemaster’s terms and conditions which can be found here.
  3. The 2-year membership period will commence when you activate your Polar Plus Card, which must be within 4 months of delivery of the car, in accordance with Clause 6 of these Terms and Conditions. Upon expiry of the 2 year membership term, your Polar Plus membership will terminate automatically unless you renew it directly with BP Chargemaster at your own cost.
  4. Only one free 2-year membership per household is included with this offer.
  5. If you are entitled to and exercise your right to cancel or withdraw from the order to purchase or finance (as applicable) of your new smart EQ fortwo or smart EQ forfour vehicle you will no longer be entitled to receive the free 2 year membership.
  6. On receipt of your Polar Plus Card, you must activate it through the ‘Activate’ section on BP Chargemaster’s website (https://polarnetwork.com/activate/) to ensure that your Polar Plus Card is recognised across the entire Polar Network.
  7. To use the Polar Plus services, you must create a Polar Plus user account on the Polar Plus Website (https://polar-network.com) or Polar Plus App and in doing so accept their standard terms and conditions for membership to the Polar Network (here), their Privacy Notice (here) and to provide them with your marketing preferences . You must have an internet-enabled, eligible mobile device which is connected to the internet and uses a software version that supports the Polar Plus App.
  8. The performance and continuous availability of charging points on the Polar Network is not guaranteed.
  9. The cost of electricity supplied to you through charging points on the Polar Network is available on the Polar Plus Website at https://polar-network.com/ and in the Polar Plus App. In many cases, electricity is supplied at nil cost to you through the Polar Network. Please refer to the Live Map in the Polar Plus Website or Polar Plus App to check the tariffs for individual charging points.
  10. Upon payment for the 2 Year Polar Plus Membership, smart shall be deemed to have fully discharged all of its obligations arising pursuant to these Terms and Conditions and customers are referred to BP Chargemaster for all matters relating to the Polar Plus Membership arising thereafter.
  11. This Offer is provided by smart, a division of Mercedes-Benz Cars UK Limited.
  12. The terms of this Offer may be amended and/or withdrawn by smart, at any time, without prior notice.
  13. There is no cash or credit alternative to the Offer and it is non-transferable and non-negotiable.
  14. These Terms and Conditions are governed by the laws of England and Wales and as determined by the courts of England and Wales.