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Owners' Area.

Everything you need to keep your smart in shape.

Looking after your car in lockdown.

Battery and charging

If you are not using your car regularly, we recommend starting the engine and letting it run for a period of at least 15 minutes every two weeks. It is important to allow the engine to run for this long so the battery can charge properly. Be sure that your car is outside when the engine is running and don’t leave it unattended.

If you have an electric car you’re not planning on using for some time, the batteries’ State of Charge (SOC) should ideally be maintained at 50% and shouldn’t drop below 30%. You don’t need to charge the 12-volt battery as this is supported through charging of the High Voltage (HV) Battery.

Tyres and brakes.

If you haven’t driven in a while we recommend checking the pressure of your tyres – especially if you’re taking a journey on a motorway where higher speeds may be involved. If you don’t know what pressure your tyres should be the recommended pressures can be found on the inside of the fuel or charge flap. You can also view the current pressure of your tyres on the instrument cluster after driving for a few minutes on your next essential journey.

If your car has been left in wet or damp conditions, a thin layer of surface oxidisation can build up on the surface of the brake discs, which may mean they sound a little noisy at first. This is perfectly normal and gently applying the brakes when driving will help clear this.

Fuel.

If you’re not planning on driving your car for a long period of time, it’s worth considering filling up your tank to full to reduce the likelihood of any condensation building up.

Paint protection.

If your car is regularly parked under a tree or bush, it’s good to give it a clean and remove any dust or dirt from building up.

Maintenance.

Many Mercedes-Benz and smart workshops are open and others are progressively re-opening- whilst adhering to social distancing guidelines. You can book your service, MOT or repair by contacting your local Retailer.

If your car’s service or MOT has become overdue or you have any questions regarding maintenance; please contact your local Retailer who will be able to inform you of the next appropriate action.

Roadside Assistance.

At this time, we understand that it’s more important than ever to feel protected. So, should anything happen while you’re out in your smart, we’re here to help you with Roadside Assistance. For smart Roadside Assistance, call 00800 2 777 7777.

If you have any further enquiries please don't hesitate to email cs.uk@cac.mercedes-benz.com.

Thank you for your continued support.

Servicing and warrantyServicing and warranty
existing finance customersexisting finance customers

New Vehicle Prices.

smart

smart EQ

2 services over 12 months

£40.00

£30.00

2 services over 24 months

£20.00

£15.00

3 services over 12 months

£60.00

£45.00

3 services over 24 months

£30.00

£22.50

3 services over 36 months

£20.00

£15.00

4 services over 12 months

£80.00

£60.00

4 services over 24 months

£40.00

£30.00

4 services over 36 months

£26.67

£20.00

4 services over 48 months

£20.00

£15.00

2 services pay up front cost

£480.00

£360.00

3 services pay up front cost

£720.00

£540.00

4 services pay up front cost

£960.00

£720.00

Used Vehicle Prices.

SMART

smart EQ

2 services over 12 months

£40.00

£30.00

2 services over 18 months

£26.67

£20.00

2 services over 24 months

£20.00

£15.00

3 services over 12 months

£60.00

£45.00

3 services over 24 months

£30.00

£22.50

3 services over 36 months

£20.00

£15.00

4 services over 12 months

£80.00

£60.00

4 services over 24 months

£40.00

£30.00

4 services over 36 months

£26.67

£20.00

4 services over 48 months

£20.00

£15.00

2 services pay up front cost

£480.00

£360.00

3 services pay up front cost

£720.00

£540.00

4 services pay up front cost

£960.00

£720.00

ServiceCare.

Includes new and approved used vehicles. Prices shown effective from February 2020.

Information correct at time of going to print. Prices subject to change without prior notice.

To find out more and purchase ServiceCare, contact your local Retailer.

servicecareservicecare

Roadside Assistance.

With smart Roadside Assistance, your car will be in good hands in the case of an accident, breakdown, minor mishap or vandalism. If your smart encounters trouble, we’ll do everything we can to get you on your way or make sure you can get to where you need to go.

For smart Roadside Assistance, call 00800 2 777 7777.

If you’re calling from abroad, or if you have connection problems during dialling the above number from your mobile, please call 0044 207 975 7079.

roadside assistanceroadside assistance

Warranty.

In the unlikely event that your smart develops a fault, there’s no need to lose sleep over it. New generation smarts registered from 1 January 2015 are covered by a 36 month warranty – without a mileage limit. smarts registered between 1 January 2002 and 31 December 2014 are covered for 24 months.

For more information on warranty, click here or contact your local Retailer.

warrantywarranty

End of life recycling.

Waste Batteries.

Start-up Batteries.

Portable Batteries.

Electric Car Batteries or hybrid Batteries (Industrial Batteries).

What is a hybrid car battery made of?

To make it as easy as possible for you to recycle or scrap your car, smart in the UK has partnered with Autogreen Ltd to provide a Government approved national network of certified dismantling facilities for end-of-life vehicles. They will take care of the environmentally friendly dismantling and recycling  of your vehicle once it has reached the end of its life.*

  • Autogreen's network of Authorised Treatment Facilities and take-back points will take registered Mercedes-Benz vehicles. These sites will not charge for the disposal of these vehicles if the vehicle is complete, i.e. the vehicle must include its essential component parts, including but not limited to its engine, transmission drive, coachworks/chassis, catalytic converter, wheels, and must not contain waste. As part of Autogreen’s Rewarding Recycling Programme they may be able to provide you with a value for your vehicle’s recycled parts and metals.

All battery producers in the UK are required to be registered with the Government as part of an EU-wide initiative to increase battery collection/recycling and completely prohibit the landfill/incineration of car batteries, industrial and portable batteries.

As a producer of automotive batteries under the Waste Batteries and Accumulators Regulations 2009, we Mercedes-Benz Cars UK Ltd. are obliged to collect, free of charge and within a reasonable time, waste automotive batteries for treatment and recycling from final holders e.g. garages, scrap yards, end-of-life vehicle Authorised Treatment Facilities, Civic Amenity Sites, etc. We are required to do this in any calendar year we place new automotive batteries on the market. 

If you require us to take back any automotive batteries, please contact us via your chosen Mercedes-Benz Retailer. We will agree the necessary arrangements for the collection, proper treatment and recycling of the waste automotive batteries.

Portable batteries i.e. sealed batteries that can easily be carried and found in items such as car remotes, alarm controls, torches, mobile phones, MP3 players, calculators can be taken to your nearest Mercedes-Benz Retailer for collection. Other collection points are available at places such as large supermarkets and shops, DIY stores as well as civic amenity sites.

To find your nearest recycling facilities for automotive and portable batteries visit https://www.recycle-more.co.uk.

From 1 January 2010, businesses that place hybrid batteries or electric car batteries onto into the UK market have an obligation to arrange for the treatment and recycling of these batteries. If you have an electrical car battery or a hybrid battery, please contact your nearest Mercedes-Benz smart Retailer.

A hybrid car battery is similar to other batteries, except it is rechargeable. There are three major types of batteries which can be used in a hybrid car; lead-acid, nickel-metal hydride (NiMH) or lithium-ion (Li-ion). 

Furthermore, the wheel arch linings of our vehicles are made of 100% recycled plastic. The advantages are obvious: environmental compatibility and recyclability. 

As a producer of industrial batteries under the Waste Batteries and Accumulators Regulations 2009, we Mercedes-Benz Cars UK Ltd. produce Lithium-ion batteries. 

We are obliged to take back free of charge, waste industrial batteries supplied to an end user for treatment and recycling. We are required to do this in any calendar year we place new industrial batteries on the market. 

If any of our customers or in certain cases other end users, require us to take back Industrial batteries, they should contact us via your chosen Mercedes-Benz Retailer. We will agree the necessary arrangements for the return, proper treatment and recycling of the waste industrial batteries.

end of life recyclingend of life recycling
smart EQ fortwo coupé - designsmart EQ fortwo coupé - design