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A smart fortwo outside a modern building. 3/4 view of the passenger side.A smart fortwo outside a modern building. 3/4 view of the passenger side.

smart Finance Complaints Procedure.

We’re dedicated to providing you with outstanding service throughout your journey with smart. So, if we’ve failed to meet our own high standards, please don’t hesitate to let us know by following these steps.

Get in touch.

Financial complaints.

Mercedes-Benz Financial Services UK Ltd

Tongwell, Milton Keynes MK15 8BA

Email us at: customerservices-mbfs@daimler.com

Or call us on:

0370 847 0700

Insurance Complaints.

Mercedes-Benz Insurance.

Tongwell, Milton Keynes MK15 8BA

Email us at: insurance.satisfaction@daimler.com

Or call us on:

0345 600 2180

Get in touch.

smart fortwo cabrio on the road, with a painted house in the background. smart fortwo cabrio on the road, with a painted house in the background.

Start off by getting in touch.

Contact our dedicated team with the details of you complaint. Click below for details.

smart EQ fortwo coupé - designsmart EQ fortwo coupé - design
smart fortwo cabrio viewed from above. One door is open.smart fortwo cabrio viewed from above. One door is open.

Your rights.

You can contact the Ombudsman at:
Exchange Tower, Harbour Exchange Square, London E14 9SR

0800 023 4567 or 0300 123 9123

www.financial-ombudsman.org.uk

Alternatively, you can contact the BVRLA for financial complaints ‐ the trade body for the vehicle rental and leasing sector. As a member of the BVRLA, Mercedes‐Benz are held to the highest levels of professionalism and integrity, and if you feel we’ve fallen short of these standards, the BVRLA can intervene on your behalf. You can contact the BVRLA at:
Badminton Court, Church Street, Amersham HP7 0DD. Call 01494 434747
or visit www.bvrla.co.uk

smart fortwo cabrio on the road, with a painted house in the background. smart fortwo cabrio on the road, with a painted house in the background.