Nearing the end of your agreement.

At the end of your agreement you have three options.

Purchase your vehicle.

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Purchase your smart by paying the Optional Purchase Payment and the Purchase Activation Fee of £10. This will complete the purchase of your smart, leaving you free to simply enjoy your vehicle.

Hand back your vehicle.

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Hand back your smart at the end of your agreement without making any further payments apart from any potential excess mileage, damage or service history related charges. For more information on the returns process, please see 'Things to do before your agreement ends.'

Part exchange for a new vehicle.

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Pay the Optional Purchase Payment and the Purchase Activation Fee of £10. This will complete the purchase of your vehicle, allowing you to part-exchange for a new smart.

smart-reach-intro

What happens next...

Now is the time to start thinking about the return of your smart vehicle. Below is a set of steps designed to help guide you through the end of your agreement. This includes relevant documents, arranging the return of your vehicle and what to expect on the day.

12-10 weeks.

7 weeks.

6 weeks.

4 - 2 weeks.

On the day.

License Plates.

If you have a "cherished" (private) number plate, it is important to place it on retention with the DVLA who advise you do this at least 10 - 12 weeks before the end of your agreement. You can call the DVLA on 0300 7906 802, or go to their website to do this.

When you have the new registration number please let smart Customer Services know so that they can update the vehicle's details on 0370 847 0700.

If you have a "cherished" (private) number plate, it is important to place it on retention with the DVLA who advise you do this at least 10 - 12 weeks before the end of your agreement. You can call the DVLA on 0300 7906 802, or go to their website to do this.

When you have the new registration number please let smart Customer Services know so that they can update the vehicle's details on 0370 847 0700.

We'll be in touch.

From seven weeks before the end of your agreement, we will be in touch to facilitate the return of your vehicle.

VSC Documents.

From seven weeks before the end of your agreement, we will be in touch to facilitate the return of your vehicle.

Arranging the return of your smart car.

We will contact you to arrange for your vehicle to be inspected and returned and will remind you of what you will need to do in preparation. Two to four weeks prior to the end of your agreement, you will also have the opportunity to have a pre-maturity inspection to provide you with full transparency and the opportunity to carry out any necessary repairs.

Items to be returned with your smart:

  • VSC log book (minus section 9 which should be signed and returned to the DVLA)
  • All keys for the vehicle
  • Transmitter and codes
  • Alarm system
  • Locking wheel nuts
  • Handbook
  • Complete Service Manual
  • Complete Service Manual
  • MOT certificate {if applicable)
  • Wheel Key
  • Navigation equipment (where applicable)
  • Original specification

Important Information.

Further information about returning your vehicle.

MOT & Insurance information

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Make sure your vehicle’s service history and MOT are up to date.

If your smart requires a final service before its return date, you should book this in allowing enough time for it to be carried out prior to the return date, this will help to avoid or reduce any additional fees when returning your vehicle. Our smart trained technicians use GenuineParts which forms a part of our... Vehicle Return Standards requirements.

You will also need to make sure that you have a valid MOT certificate as legally all vehicles over three years, old from the date of registration, require a valid MOT certificate when the vehicle is returned.

Pre-maturity Inspection

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If you have a Pre-Maturity Inspection.








We will undertake a basic vehicle check to record any obvious damage. It is important that you are present when your vehicle is inspected. This will be your opportunity to view any damage on the vehicle we believe falls outside. If you have any repairs carried out between this and the day of collection, we would recommend that you keep a copy of the relevant invoices for future reference.

On full inspection.

We will review the vehicle and check it against the original pre-maturity vehicle inspection and will add any obvious damage that was not evident from the first inspection. Any further damages that we believe are outside of our Vehicle Return Standards will be sent to you by invoice for any applicable charges.

If you return your vehicle to your Retailer.

You will have the opportunity to discuss potential damage charges at the point of handback and you will receive an invoice shortly after returning the vehicle. If you would like to contact us with any queries related to the charges, contact details will be provided on the invoice.

Keys & Documentation

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Make sure you have the keys and documentation ready.

Please make sure you supply all the keys, along with the fully completed service record history, which must be stamped by the servicing Retailer.

Alternatively, you may have a 'Digital Service Book'. This was first introduced in September 2007 and is an online copy of your vehicle's service history. You can access your Digital Service Book through Mercedes me, or your local Mercedes-Benz Retailer can provide you with a print-out for your vehicle, on proof of ownership. Please ensure that your latest service print-out is included in the pack before your smart is returned.

If any stamps in the service history book or online are missing please refer back to your Mercedes-Benz Retailer as they can provide proof of servicing. If this is not provided we will view the vehicle as not having a full-service history, which you may be charged for.

Equipment & Accessories

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All original equipment, accessories and controls must be present and operate correctly; including but not limited to spare keys, transmitters and codes, satellite navigation and in-car entertainment system, Secure Digital cards, Bluetooth® and other integrated systems, alarm system, locking wheel nuts, parcel shelves, handbook, V5C and Service Manual. If replacements have been necessary, they must be of similar quality and specification. Any missing keys will be deactivated and replaced for security reasons and further costs may apply.

Please note a £25 fee (plus VAT) will be payable if the vehicle is returned without the V5C.

Cleaning

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Ensure that your smart is cleaned prior to inspection.

It is important that your vehicle is cleaned thoroughly inside and out before it is inspected to enable a thorough inspection to be performed.

Fallback image

Vehicle Return Standards

To help you check your own car, we have provided visual examples of what damage you may be charged for at the end of your contract, and what damage you may not be liable for. Not all sections have images to refer to but we hope the descriptions provided are a good guide.

Please remember that the photos on this site are for illustrative purposes only. Examples of damage have been taken from a wide range of vehicles and may not necessarily reflect the model that you drive.

Contact Us

If you need any further assistance or would like to speak to a member of the team, please contact us by clicking below.

Provider & Legal

End of agreement options.

Once your final payment is made as well as a nominal 'Option to Purchase Fee' of £10, you will own the vehicle outright.

Once received this will complete the purchase of your vehicle, leaving you free to part-exchange for a new model, or to simply continue driving your current vehicle.

This will complete the return of your agreement.

Book a service.

Your smart may be due for a final service before your agreement ends. If that’s the case, we highly recommend you use a smart Retailer. You’ll enjoy comprehensive care from the people who designed your car, as well as the following benefits:

  • smart GenuineParts are used
  • Every smart Retailer is part of the Motor Industry Code of Practice for Service and Repair
  • Our technicians are highly qualified to diagnose, service or repair and must maintain high standards of knowledge and expertise
  • If you're thinking of selling your car at some point in the future, you'll also benefit from having a trusted service history

Contact Us.

If you need any further assistance or would like to speak to a member of the team, please contact us by clicking below.

Provider & Legal

Returning your smart.

We will be in touch towards the end of your agreement to guide you through the end of agreement process. Simply hand back your smart without making any further payments apart from any potential excess mileage, damage or service history related charges view our vehicle return standards.

This will complete the return of your vehicle.

What happens next...

Now is the time to start thinking about the return of your smart vehicle. Below is a set of steps designed to help guide you through the end of your agreement. This includes relevant documents, arranging the return of your vehicle and what to expect on the day.

12 - 10 weeks.

7 weeks

4 - 2 weeks

On the day

License Plates.

If you have a "cherished" (private) number plate, it is important to place it on retention with the DVLA who advise you do this at least 10 - 12 weeks before the end of your agreement. You can call the DVLA on 0300 7906 802, or go to their website to do this.

 

We'll be in touch

From seven weeks before the end of your agreement, we will be in touch to facilitate the return of your vehicle

Arranging the return of your smart car

We will contact you to arrange for your vehicle to be inspected and returned and will remind you of what you will need to do in preparation. Two to four weeks prior to the end of your agreement, you will also have the opportunity to have a pre-maturity inspection to provide you with full transparency and the opportunity to carry out any necessary repairs.

Items to be returned with your smart

  • VSC log book (minus section 9 which should be signed and returned to the DVLA)
  • All keys for the vehicle
  • Transmitter and codes
  • Alarm system
  • Locking wheel nuts
  • Handbook
  • Complete Service Manual
  • Complete Service Manual
  • MOT certificate {if applicable)
  • Wheel Key
  • Navigation equipment (where applicable)
  • Original specification

 

 

Important Information.

Further information about returning your vehicle.

MOT & Insurance information.

arrow-down

Make sure your vehicle's service history and MOT are up to date.

If your smart requires a final service before its return date, you should book this in allowing enough time for it to be carried out prior to the return date, this will help to avoid or reduce any additional fees when returning your vehicle. Our smart trained technicians use GenuineParts which forms a part of our.

You will also need to make sure that you have a valid MOT certificate as legally all vehicles over three years old from the date of registration require a valid MOT certificate when the vehicle is returned.

Pre-maturity Inspection

arrow-down

If you have a Pre-Maturity Inspection.








We will undertake a basic vehicle check to record any obvious damage. It is important that you are present when your vehicle is inspected. This will be your opportunity to view any damage on the vehicle we believe falls outside. If you have any repairs carried out between this and the day of collection, we would recommend that you keep a copy of the relevant invoices for future reference.

On full inspection.

We will review the vehicle and check it against the original pre-maturity vehicle inspection and will add any obvious damage that was not evident from the first inspection. Any further damages that we believe are outside of our Vehicle Return Standards will be sent to you by invoice for any applicable charges.

If you return your vehicle to your Retailer.

You will have the opportunity to discuss potential damage charges at the point of handback and you will receive an invoice shortly after returning the vehicle. If you would like to contact us with any queries related to the charges, contact details will be provided on the invoice.

Keys & Documentation

arrow-down

Make sure you have the keys and documentation ready.

Please make sure you supply all the keys, along with the fully completed service record history, which must be stamped by the servicing Retailer.

Alternatively, you may have a 'Digital Service Book'. This was first introduced in September 2007 and is an online copy of your vehicle's service history. You can access your Digital Service Book through Mercedes me, or your local Mercedes-Benz Retailer can provide you with a print-out for your vehicle, on proof of ownership. Please ensure that your latest service print-out is included in the pack before your smart is returned.

If any stamps in the service history book or online are missing please refer back to your Mercedes-Benz Retailer as they can provide proof of servicing. If this is not provided we will view the vehicle as not having a full-service history, which you may be charged for.

Equipment & Accessories

arrow-down

All original equipment, accessories and controls must be present and operate correctly; including but not limited to spare keys, transmitters and codes, satellite navigation and in-car entertainment system, Secure Digital cards, Bluetooth® and other integrated systems, alarm system, locking wheel nuts, parcel shelves, handbook, V5C and Service Manual. If replacements have been necessary, they must be of similar quality and specification. Any missing keys will be deactivated and replaced for security reasons and further costs may apply.

Please note a £25 fee (plus VAT) will be payable if the vehicle is returned without the V5C.

Cleaning

arrow-down

Cleaning

Ensure that your smart is cleaned prior to inspection.

It is important that your vehicle is cleaned thoroughly inside and out before it is inspected to enable a thorough inspection to be performed.

fortwo_Cabrio-Electric_Driving_3_pad

Vehicle Return Standards.

To help you check your own car, we have provided visual examples of what damage you may be charged for at the end of your contract, and what damage you may not be liable for. So that you can see exactly what damage we are describing, each image can be enlarged. Not all sections have images to refer to but we hope the descriptions provided are a good guide.

Please remember that the photos on this site are for illustrative purposes only. Examples of damage have been taken from a wide range of vehicles and may not necessarily reflect the model that you drive.

Contact Us.

If you need any further assistance or would like to speak to a member of the team, please contact us by clicking below.

Provider & Legal

Returning your smart.

We will be in touch towards the end of your agreement to guide you through the end of agreement process. Simply hand back your smart without making any further payments apart from any potential excess mileage, damage or service history related charges (view vehicle return standards).

This will complete the return of your vehicle.

What happens next...

Now is the time to start thinking about the return of your smart vehicle. Below is a set of steps designed to help guide you through the end of your agreement. This includes relevant documents, arranging the return of your vehicle and what to expect on the day.

12 - 10 weeks.

7 weeks.

6 weeks.

4 - 2 weeks.

On the day.

License Plates.

If you have a "cherished" (private) number plate, it is important to place it on retention with the DVLA who advise you do this at least 10 - 12 weeks before the end of your agreement. You can call the DVLA on 0300 7906 802, or go to their website to do this.

When you have the new registration number please let smart Customer Services know so that they can update the vehicle's details on 0370 847 0700.

We'll be in touch.

From seven weeks before the end of your agreement, we will be in touch to facilitate the return of your vehicle.

Returning the V5C Registration Document to us.

Six weeks before return; we will send you a letter that will tell you what to do with the V5C Registration Document (logbook) when you return your vehicle.

Please note that you must send the yellow section 9 to the DVLA after your vehicle has been collected, and hand the rest of the V5C to the Collection Agent.

Please be advised, a £25 (plus VAT) fee will be payable if the vehicle is returned without the V5C. We will also have to pass on any extra administration costs imposed by the DVLA.

For queries relating to your V5C, please call us on 01908 697526. If you misplace your V5C document, simply contact the DVLA on 0300 790 6802 to request a duplicate. You should receive this within five working days.

Opening hours Monday - Friday 8.30am - 5.00pm.

Arranging the return of your smart car.

We will contact you to arrange for your vehicle to be inspected and returned and will remind you of what you will need to do in preparation. Two to four weeks prior to the end of your agreement, you will also have the opportunity to have a pre-maturity inspection to provide you with full transparency and the opportunity to carry out any necessary repairs.

Items to be returned with your day:

  • VSC log book (minus section 9 which should be signed and returned to the DVLA)
  • All keys for the vehicle
  • Transmitter and codes
  • Alarm system
  • Locking wheel nuts
  • Handbook
  • Complete Service Manual
  • Complete Service Manual
  • MOT certificate {if applicable)
  • Wheel Key
  • Navigation equipment (where applicable)
  • Original specification

Important Information.

Further information about returning your vehicle.

MOT & Insurance information.

arrow-down

Make sure your vehicle's service history and MOT are up to date.

If your smart requires a final service before its return date, you should book this in allowing enough time for it to be carried out prior to the return date, this will help to avoid or reduce any additional fees when returning your vehicle. Our smart trained technicians use GenuineParts which forms a part of our.

You will also need to make sure that you have a valid MOT certificate as legally all vehicles over three years old from the date of registration require a valid MOT Certificate when the vehicle is returned.

Pre-maturity Inspection.

arrow-down

If you have a Pre-Maturity Inspection.

We will undertake a basic vehicle check to record any obvious damage. It is important that you are present when your vehicle is inspected. This will be your opportunity to view any damage on the vehicle we believe falls outside. If you have any repairs carried out between this and the day of collection, we would recommend that you keep a copy of the relevant invoices for future reference.

On full inspection.

We will review the vehicle and check it against the original pre-maturity vehicle inspection and will add any obvious damage that was not evident from the first inspection. Any further damages that we believe are outside of our Vehicle Return Standards will be sent to you by invoice for any applicable charges.

If you return your vehicle to your Retailer.

You will have the opportunity to discuss potential damage charges at the point of handback and you will receive an invoice shortly after returning the vehicle. If you would like to contact us with any queries related to the charges, contact details will be provided on the invoice.

Keys & Documentation.

arrow-down

Make sure you have the keys and documentation ready.

Please make sure you supply all the keys, along with the fully completed service record history, which must be stamped by the servicing Retailer.

Alternatively, you may have a 'Digital Service Book'. This was first introduced in September 2007 and is an online copy of your vehicle's service history. You can access your Digital Service Book through Mercedes me, or your local Mercedes-Benz Retailer can provide you with a print-out for your vehicle, on proof of ownership. Please ensure that your latest service print-out is included in the pack before your smart is returned.

If any stamps in the service history book or online are missing please refer back to your Mercedes-Benz Retailer as they can provide proof of servicing. If this is not provided we will view the vehicle as not having a full-service history, which you may be charged for.

Equipment & Accessories.

arrow-down

All original equipment, accessories and controls must be present and operate correctly; including but not limited to spare keys, transmitters and codes, satellite navigation and in-car entertainment system, Secure Digital cards, Bluetooth® and other integrated systems, alarm system, locking wheel nuts, parcel shelves, handbook, V5C and Service Manual. If replacements have been necessary, they must be of similar quality and specification. Any missing keys will be deactivated and replaced for security reasons and further costs may apply.

Please note a £25 fee (plus VAT) will be payable if the vehicle is returned without the V5C.

Cleaning.

arrow-down

Ensure that your smart is cleaned prior to inspection.

It is important that your vehicle is cleaned thoroughly inside and out before it is inspected to enable a thorough inspection to be performed.

smart EQ fortwo coupé - design

Vehicle Return Standards.

To help you check your own car, we have provided visual examples of what damage you may be charged for at the end of your contract, and what damage you may not be liable for. So that you can see exactly what damage we are describing, each image can be enlarged. Not all sections have images to refer to but we hope the descriptions provided are a good guide.

Please remember that the photos on this site are for illustrative purposes only. Examples of damages have been taken from a wide range of vehicles and may not necessarily reflect the model that you drive.

Contact Us.

If you need any further assistance or would like to speak to a member of the team, please contact us by clicking below.

Provider & Legal
Provider & Legal
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