Provider & Legal
Provider & Legal

Hire Purchase Options.

smart fortwo cabrio viewed from above. One door is open.
The smart start/stop system.

Hire Purchase Finance Agreement Summary.

Read the full details of the Hire Purchase Agreement.

smart Vehicle Return Standards

Find out what to do before returning your smart.

smart Motor Insurance.

Our insurance offers you a great way of protecting your smart. We can arrange a comprehensive policy which suits your needs and provides you with the Motor Insurance cover that ensures you and your car are cared for, especially when you need it most. Designed to keep you on the road, our cover includes a guaranteed courtesy car whilst your car is being approved by a smart Approved Repairer. Repairs are carried out by our fully trained smart technicians with Genuine Parts. The cover also has the option of UK & EU breakdown cover – including home start. Our Motor Insurance has been accredited with the ‘Putting the Customer First’ award which is the national standard for customer service.

Provider & Legal

Protecting your smart from day one.

We know that smart car owners like to know they’re in control of the low running costs of the fuel efficient smart. So, we’ve taken that a step further by introducing a cleverly-designed flexible and affordable way to service your smart.

smart Service Care is your personal reassurance that your smart is being looked after by the experts, at a price you can control.

* Wherever we use the term ‘smart Retailer’ in this booklet, this means any workshop which provides servicing and repair services and holds an after sales smart franchise.

Provider & Legal
Provider & Legal

Here when you need us.

A young woman and a young man refreshing with a coffee.
smart fortwo cabrio on the road, with a painted house in the background.

Contact Us.

If you have any queries or are at all dissatisfied with the service you have received, please contact our customer service team.


If you have any questions, please visit our FAQs section.

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Service your smart at a smart Retailer.

We want your smart to keep performing at its best and giving you maximum enjoyment throughout your journey. To preserve the high levels of safety and reliability you expect from smart, make sure your vehicle receives regular servicing and maintenance at an authorised smart service partner. There’s a wide network of authorised smart service partners to choose from, and because each of them has special facilities and skilled smart-trained technicians, you can be confident that your vehicle will always be expertly serviced and repaired.

Avoid using automated car wash machines.

Frequent use of automated car washes will damage the paintwork. Strong chemicals detract from the paintwork’s shine, so avoid using household washing-up liquids. We recommend you use smart approved car shampoo.

Check your tyre pressure.

Incorrect tyre pressure increases your fuel consumption, can increase tyre wear and causes your smart to handle poorly and can lead to blowouts.

Prevent stone chips.

One of the hazards of everyday motoring is stone chips. You can reduce this occurrence by leaving a greater distance from the vehicle in front of you. The proper breaking distance can diminish chips by 80%.

Repair stone chips immediately.

It doesn’t take long for a stone chip to develop into a rusty spider under the paint. Please ask your local smart Retailer to undertake any minor repairs, which will cost less than if the chips are allowed to become rusty.

Clean the interior regularly.

Make sure that any floor mats supplied with your smart remain in the vehicle. If they wear through, arrange with an approved smart Retailer to replace them

Provider & Legal
Provider & Legal
smart fortwo cabrio from a distance, outside a modern block of flats.

Frequently Asked Questions

Find answers to your questions