Manage your agreement online or get in contact with Mercedes-Benz Finance.
Here you will find a variety of changes or requests you may like to make to your agreement, when getting in contact please reference the one you would like. If you do not see what you are looking for, our Customer Service team will be happy to help. In order for us to help you, please make sure you have the following information to hand:
Telephone: 0370 847 0700
Customer Services are open between:
8.00am - 6.00pm Monday to Friday
9.00am - 5.00pm Saturday
Find answers to questions you may have regarding your agreement.
Change your personal details.
If you change your name or move house, you need to let us know so that we can keep you up to date with your finance account.
Add contact to your agreement.
If you want to authorise another person to speak or write to us on your behalf regarding your finance agreement.
You might find it useful to see a summary of your accounts.
Once you have submitted your mileage increase request via email, we’ll send a quote for you to sign. Once this is returned we will amend your agreement. Please note, there is a £50 + VAT administration charge for an increase request.
Check your finance statement.
If you want to know if the finance is clear on your vehicle; please get in touch. We will confirm whether this has been paid in full or tell you how much needs to be paid in order to clear the finance agreement.
Our goal is to provide the highest quality of service to each and every customer, but we recognise that things do occasionally go wrong. If you have reason to make a finance complaint, please follow our complaints procedure.