General Enquiries.

For all general enquiries, see details below.

General Enquiries.

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Telephone: 0333 222 0600

Monday to Friday 8.00am - 7.30pm

Saturday 8.00am - 5.00pm

Sunday 11.00am - 4.00pm

Email: cs.uk@cac.mercedes-benz.com

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Delaware Drive

Tongwell

Milton Keynes

MK15 8BA

Service contract queries.

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Telephone: 0370 242 6200

Warranty & vehicle queries, or breakdown assistance.

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Telephone: 0333 220 6603

Monday to Friday 8.00am - 6.00pm

Fleet Specialists & Motability.

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Telephone: 0800 369 8998

Monday to Friday 8.30am - 5.30pm

Email: fleetcustomerhub@daimler.com

smart Road Assistance.

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Telephone: 0800 2777 7777

00420 79 757 079 (Abroad)

00353 16 058 449 (Republic of Ireland)

We are available 24/7, 365 days a year.

The Motor Ombudsman.

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Provider & Legal

Finance queries.

For all financial queries, see below.

Finance agreement queries.

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Telephone: 0370 847 0700
Monday to Friday 8.00am - 18.00pm
Saturday 9.00am - 17.00pm
Sunday Closed

Email: customerservices-mbfs@daimler.com

Make a payment (If you are in arrears and would like to make a payment).

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Telephone: 0333 345 3300
If you wish to speak to someone regarding a payment, our opening hours are:

Monday to Friday 8.30am - 5.00pm

Defleet Team (For questions regarding and damage charges associated with returning your vehicle).

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Telephone: 0370 240 1110
Monday to Friday 8.00am - 7.00pm
Saturday 8.30am to 12.30pm

Collections Team (if you have paid your full balance and wish to arrange collection).

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Telephone: 0333 345 3300
Monday to Friday 8.00am - 5.30pm

Email: collections-UK@daimler.com

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Provider & Legal

Insurance.

For all insurance enquiries, see below.

Insurance Product Queries.

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Telephone: 0345 600 2180
Monday to Friday 8.30am - 18.00pm
Saturday 9.00am - 14.00pm
Sunday Closed

Motor Insurance Claim.

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Telephone: 0344 4933 231 (including windscreen)
0044 191 288 9845 (Abroad)

Lines are open 24/7, 365 days a year.

Claims for GAP and Alloy Wheel Insurance. AutoProtect (MBI) Limited.

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Telephone: 01279 456 507
Monday to Friday 9.00am - 5.00pm
Saturday 9.00am - 12.00pm

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Provider & Legal
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