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Returning your vehicle.

A simple, 5-step process.

 

 

1. Information Package

 

Nine months prior to your expected vehicle return date
 

We help you kick off your lease return preparations by mailing an information package. Inside, you’ll find valuable information regarding the lease return process, exciting offers and a First Class Condition Card.  

 

2. Third-Party Vehicle Pre-Inspection
 
Three months prior to your expected vehicle return date
 

You will be contacted to set up a no-charge third-party vehicle pre-inspection. We encourage you to have your vehicle pre-inspection completed between 45 and 90 days prior to your expected return date to ensure enough time for maintenance or repairs, if needed. Flexible and convenient, it can take place at your home, workplace, or even your local smart Centre, at a time that works for you. This inspection will help you avoid any surprises when you’re ready to return your vehicle.

We recommend repairs be performed at an authorized smart Centre or body shop to ensure the best quality and avoid any unexpected charges if repairs do not meet our standards.

Remember – you won’t be able to make any repairs once you return the vehicle to the smart Centre.

 

3. Review Vehicle Pre-Inspection Results

 

If you have any questions regarding your vehicle pre-inspection, we’re here to help. Just contact your smart Centre to review your pre-inspection report. They’ll help you understand your options for repairs, replacement items and the costs for any excess wear and tear. This is also a good time to schedule the return of your vehicle with your smart Centre.

 

4. Return Your Vehicle
 
At lease maturity
 

We encourage you to contact your smart Centre before your lease matures and set up an appointment to return your vehicle by lease maturity. Scheduling an appointment in advance will help ensure the best possible lease return experience.

Upon vehicle return, you will be provided with a Vehicle Return Receipt. In most cases you will also be provided with a Vehicle Condition Summary and a Lease End Statement. However, if a third-party pre-inspection was not performed on your vehicle prior to return or if the condition of your vehicle has changed since the vehicle pre-inspection was conducted, a Vehicle Condition Summary and a Lease End Statement may not be available and a final third-party inspection may be needed to determine your final kilometrage and any excess wear and tear.

 

5. Lease End statement
 
After returning your vehicle
 

In the event you have not received the Lease End Statement at the time of return, you’ll receive a Lease End Statement in the mail. This statement will detail any charges or fees for damages, kilometre overages or excess wear and tear, as well as any other outstanding payments, late charges, deferral fees or other charges and any credits you may be owed. Remember that completing your pre-inspection will help identify any chargeable issues early, so you can take any necessary steps to avoid them, if possible.

 

Think smart fortwo…Again

 

Put yourself behind the wheel of a new smart fortwo all over again. With a fresh lineup of vehicles and discounts that honour your loyalty, getting into a new smart fortwo couldn’t be easier. Check out the new line or book a test drive today.

Did you know? You could make your next lease experience even simpler by purchasing First Class Lease Protection. Available on most vehicles, it offers added peace of mind through a variety of options that protect you from expenses that may result from excess wear and tear. Consult your smart Centre for details.

Keep these in mind throughout your lease.

 

 

 

Wear and tear is a normal part of driving. We make it easy to understand what's acceptable and what's not - so there are no surprises when your lease comes to maturity. 

 

Excess Wear and Tear

It's important for you to keep in mind that you're responsible for any wear and tear that exceeds the basics. We created the Vehicle Condition Guidelines to help you figure out the condition of your vehicle, including the interior, exterior and mechanics, so you know exactly where you stand. 

 
Safety and Vehicle Integrity

Beyond just wear and tear, you might also return the vehicle in safe working order. Items that might compromise the safe operation of the vehicle include broken or cracked windshields, misaligned or unbalanced tires, inoperable headlights, tailights, or brake lights, etc. 

 
Kilometre Allowance

The terms of your lease provide a maximum number of kilometres you're allowed to drive during the time you have your smart fortwo. Keep in mind that should you exceed the allowed kilometres, there will be a charge when you return your vehicle. To learn more about these charges, please refer to your lease agreement. 

 
Determining Your Vehicle's Condition

We've made it simple for you to evaluate your smart fortwo with specific, easy-to-understand guidelines. Keep these in mind throughout the duration of your lease so you know your responsibilities and can make sure you're free of excess wear and tear. 

 
Contact us

If you ever have any questions about vehicle condition guidelines, the vehicle return process or even specific wear and tear issues, please give us a call - we're here to help you throughout your lease. Call the Mercedes-Benz Financial Services Lease Maturity Department at 1-866-202-6969 or your smart Centre. 

 

Next: Inspecting Your Vehicle

Find a smart Centre

 

Vehicle Condition Guidelines.

Keep these in mind throughout your lease.

 

 

 

Wear and tear is a normal part of driving. We make it easy to understand what's acceptable and what's not - so there are no surprises when your lease comes to maturity. 

 

Excess Wear and Tear

It's important for you to keep in mind that you're responsible for any wear and tear that exceeds the basics. We created the Vehicle Condition Guidelines to help you figure out the condition of your vehicle, including the interior, exterior and mechanics, so you know exactly where you stand. 

 
Safety and Vehicle Integrity

Beyond just wear and tear, you might also return the vehicle in safe working order. Items that might compromise the safe operation of the vehicle include broken or cracked windshields, misaligned or unbalanced tires, inoperable headlights, tailights, or brake lights, etc. 

 
Kilometre Allowance

The terms of your lease provide a maximum number of kilometres you're allowed to drive during the time you have your smart fortwo. Keep in mind that should you exceed the allowed kilometres, there will be a charge when you return your vehicle. To learn more about these charges, please refer to your lease agreement. 

 
Determining Your Vehicle's Condition

We've made it simple for you to evaluate your smart fortwo with specific, easy-to-understand guidelines. Keep these in mind throughout the duration of your lease so you know your responsibilities and can make sure you're free of excess wear and tear. 

 
Contact us

If you ever have any questions about vehicle condition guidelines, the vehicle return process or even specific wear and tear issues, please give us a call - we're here to help you throughout your lease. Call the Mercedes-Benz Financial Services Lease Maturity Department at 1-866-202-6969 or your smart Centre. 

 

Next: Inspecting Your Vehicle

Find a smart Centre

 

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Lease Return Options

To make sure that returning your vehicle is just as smooth as driving it, we’re here to help you understand your options and responsibilities during the lease return process.

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Vehicle Condition Guidelines

Wear and tear is a normal part of driving. We make it easy to understand what’s acceptable and what’s not – so there are no surprises when your lease matures.

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Inspecting Your Vehicle

If you will be returning your vehicle, Mercedes-Benz Financial Services will contact you to schedule your vehicle pre-inspection and provide information regarding any special loyalty offers. 

The information provided and its content may be changed at any time without notice. All lease return obligations are subject to the terms and conditions set out in the applicable governing agreement.